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Terms of Use

strategicprocessdesign LLC, strategicprocessdesign.com and its affiliates (“Strategicprocessdesign”, “we” or “us”) provide a variety of website features at strategicprocessdesign.com (“Website”), similar services on other websites and applications, and other products owned and maintained by Strategicprocessdesign (collectively, the “Services”). By accessing the Website or by using the Services, you are agreeing to these Terms of Use (“Terms”), our Privacy Policy (“Policy”) and all other applicable terms posted on our Website such as our Gift Card and Rewards Program policies (collectively referred to as, “Entire Agreement”). The Entire Agreement is a legally binding agreement between You (referred to hereinafter as “you,” “user,” “customer,” “your”, or “visitor”) and us. Please read the Entire Agreement carefully. If these terms are inconsistent with any other written policies, terms, and agreements relating to any Services or our Website, the written guidelines, policy, terms, and agreements relating to the specific service will govern.

We may from time-to-time amend or modify these Terms in our sole discretion by posting the amended Terms to the Website or by emailing you at the email address you provided to us. If you do not agree or consent to our amended or modified Terms, you should not use the Services. Your continued use of the Services will be considered your acceptance of any amended or modified Terms.

Nothing in these Terms will be deemed to confer any third-party rights or benefits. Additional terms may apply to certain Services, and those additional terms will become part of your agreement with us if you use those Services.

If you do not agree to the Entire Agreement, you should not use the Website and/or our Services. If you have any questions or concerns about these Terms, please feel free to contact us at support@strategicprocessdesign.com.

  • Use of the Services
    You may use our Services only if you are above the age of 18 and have the legal authority to enter into a binding contract. INDIVIDUALS BELOW THE AGE OF 18 (“MINORS”) ARE NOT ALLOWED TO CREATE AN ACCOUNT WITHOUT THE EXPRESS PERMISSION OF A LEGAL GUARDIAN OR PARENT. IF YOU BECOME AWARE THAT WE HAVE COLLECTED PERSONAL INFORMATION FROM A MINOR WITHOUT PARENTAL OR LEGAL GUARDIAN CONSENT, PLEASE LET US KNOW BY CONTACTING US AT support@strategicprocessdesign.com, SO WE CAN TAKE APPROPRIATE ACTION. In no event is use of the Services permitted by those under the age of 13. If you are using the Services on behalf of any entity, then you are agreeing to the Terms on behalf of that entity and will be liable for all actions taken under that account. Strategicprocessdesign reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
  • Types of Users There are three types of users that can use the Services: Visitors to the Website, Guests, and Account Holders:
    • Visitors: Visitors are those who browse our Website (“Visitors”). You are not required to make an account with us in order to be a Visitor. However, these Terms will still govern your visit to our Website. We may collect certain online behavioral and navigational information from your visit to our Website. For more information on the data we may collect from a Visitor, please review our Privacy Policy.
    • Guests: Guests are those who visit our Website or an affiliate website and use our Services without creating an Account (“Guests”). You are not required to provide certain personal information to us if you are using our Services as a Guest. However, you may still be required to provide us with some personal information, such as payment information, billing information, shipping information, names and addresses. For more information on the personal information we need in order to process orders with us, please view our Privacy Policy.
    • Account Holders: Account Holders are those who sign up and create an account with us on our Website and use our Services. In order to become an Account Holder, you must sign up and create an Account on our Website and provide us with data as outlined in our Privacy Policy. Personal information may be required in order to use the Services, and we will only use the personal information and user information according to our Privacy Policy.
  • Registration and Account Creation
    When you register to create an account and use the Services, you agree: (a) to submit a valid e-mail address and password, along with your first and last name to create your account (“Account”); (b) to submit accurate information, including but not limited to your location, phone number, billing and shipping address, and other use content, on your account; (c) to keep confidential all aspects of your Account including your user name and password, and content associated with and within it; (d) that you are responsible for any and all uses of your Account, whether or not you’ve authorized such use; (e) to keep confidential all aspects of other Users’ Account information that you may have authorized access to; (f) to immediately notify us in writing of any unauthorized use of your Account; and (g) that you will not use the Services for any unlawful or otherwise prohibited activity. The information required to create an Account may vary depending on the country, region, or type of User.
  • Communications
    In connection with your use of the Services, you agree that we may send you service announcements, administrative messages, notifications, offers, promotions, affiliate information and other important information. You may opt out of some of those communications by clicking the “unsubscribe” button on the bottom of all emails sent from us to you, or by altering your communication preferences by logging into your Account and choosing the email communications you want to receive via the Email Preferences menu. However, there are certain material transactional or data privacy emails from which you may not opt out. Additionally, you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you choose to delete your data with us, pursuant to the CCPA, we will continue to communicate with you in order to complete the deletion request, if possible, and to confirm completion of the request, if possible and applicable. For further information on deletion requests and communication, please review our Privacy Policy.
    If you opt-in to Strategicprocessdesign’ SMS notifications, you agree that we may send you SMS notifications relating to service announcements, administrative messages, notifications, offers, promotions, affiliate information, and other important information. The frequency of SMS messages may vary. You can cancel the SMS service at any time by texting “STOP” to the short code. After you send the SMS message “STOP” to us via the short code, we will send you an SMS message to confirm that you have been unsubscribed. If you want to join again, you can sign up as you did the first time, and we will begin once more sending SMS messages to you.
    If you are experiencing issues with the SMS program you can reply with the keyword HELP for more assistance, or you can receive help by emailing us at support@strategicprocessdesign.com. Thrift Books and any carriers are not liable for delayed or undelivered messages.
    As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.
  • Comments, Communications, and Other User-Submitted Content
    You may submit comments, photos, testimonials, questions, suggestions, or other information (“User Content”) to Strategicprocessdesign but such content cannot be objectionable, illegal, obscene, defamatory, infringing of intellectual property rights, an invasion of privacy, or otherwise harmful to others or “spam”. If you submit a posting, you must use a real email address and you may not pretend to be any other person. Strategicprocessdesign reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content, nor does it endorse, promote or guarantee the accuracy or relevancy of the content. By transmitting or submitting any User Content while using the Services, you affirm, represent, guarantee and warrant that such transmission or submission is (a) accurate and up-to-date; (b) not in violation of any applicable laws, contractual restrictions or other third party rights, and that you have permission from any third party whose personal information or intellectual property is comprised in the User Content; (c) free of viruses, adware, spyware, worms or other malicious code; and (d) you acknowledge and agree that any of your personal information within such User Content will at all times be processed by us in accordance with our Privacy Policy. You have the right to change, modify and/or delete your User Content, and can do so by accessing your account or through the methods outlined in our Privacy Policy. If you are a California resident, you may also have the right to opt-out-of-sale of the personal information provided to us, and can do so by emailing us at shop@strategicprocessdesign.com or by visiting our “Do Not Sell My Personal Information” page located here:
    When submitting information and User Content to your Account or the Website via the Services, you retain all intellectual property rights and ownership to your User Content. No transfer of ownership, interest or title is created between you and us, for your User Content or vice versa. However, so that we can operate the Services effectively, you grant us, by submitting your User Content to the Website or Services, a perpetual and irrevocable, worldwide, fully paid-up and royalty free, non-exclusive, unlimited license, including the right to sublicense and assign to third parties, and right to copy, reproduce, fix, adapt, modify, improve, translate, reformat, create derivative works from, manufacture, introduce into circulation, commercialize, publish, distribute, sell, license, sublicense, transfer, rent, lease, transmit, publicly display, publicly perform, or provide access to electronically, broadcast, communicate to the public by telecommunication, display, perform, enter into computer memory, and use and practice, in any way now known or in the future discovered, your User Content as well as all modified and derivative works thereof in connection with Services (“User Content License”). To the extent permitted by applicable laws, you hereby covenant not to assert against us any moral rights you may have in any of your User Content. The rights you grant in the User Content License are for the purpose of operating, promoting, and improving our Services, and to develop new services and/or products. You must have the necessary rights to grant us this User Content License for any User Content that you provide to us both directly and indirectly. You can find more information about how we collect, use and store content in our Privacy Policy. If you request to delete a portion of or all of your data, including User Content, then we will no longer have rights to the particular deleted data pursuant to the User Content License granted herein.
    You hereby represent and warrant that you will indemnify and hold Strategicprocessdesign harmless against all claims, actions, allegations, fines, damages, or loss resulting from or arising out of the User Content you provide to us or upload to the Website or Services. Strategicprocessdesign takes no responsibility and assumes no liability for any content posted by you or any third party. Further, if you request your information be deleted pursuant to CCPA, we are not responsible or obligated to delete the posts, testimonials, comments, ratings, reviews, and other content or User Content that you’ve made public on the Website or affiliate websites. It is your responsibility to delete content that you’ve published and made available to the public online. We will only delete the personal information in our internal systems, services, and with third party processing.
  • Restrictions on User Content We reserve the right to cancel a User Account at any time for any reason in our sole discretion. User Accounts may be cancelled for several reasons, including but not limited to:
    • Submitting any unlawful, harassing, libelous, abusive, threatening, harmful, bigoted, racially offensive, obscene, or otherwise objectionable User Content or content that violates our policies;
    • Submitting any sexually explicit User Content;
    • Language or User conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law or regulation;
    • Posting any unsolicited or unauthorized advertising, “spam,” or junk mail, including “chain letters” and “pyramid schemes”;
    • Submitting any User Content that is alleged to infringe any patent, trademark, trade secret, copyright, or other proprietary right;
    • Uploading a virus or User Content designed to disrupt, limit, or damage any functionality of any computer software, hardware or server;
    • If we in our judgment and sole discretion deem it appropriate; or
    • Upon a verified data deletion request.
  • Prohibited Activities. Unless you have our express written consent, you cannot, and will not attempt to:
    • Use the Services to submit, store, transmit, or process malicious code, worms or viruses;
    • Use the Services to submit, store, transmit, or process User Content that is or may be: (a) threatening, harassing, degrading, hateful or intimidating; (b) libelous or defamatory; (c) fraudulent, tortious or unlawful; (d) obscene, indecent, pornographic or otherwise objectionable; or (e) infringing of any person’s rights, any applicable laws, or your obligations to any third party;
    • Use the Services to submit, store, transmit or process User Content that would give rise to criminal or civil liability or that encourages unlawful activity;
    • Use the Services for retail arbitrage or any other commercial and/or reselling purposes (bulk purchasing is available solely for non-profit groups, foundations, and charities who do not re-sell items);
    • Gain unauthorized access to the Services, or to our systems or networks;
    • Interfere with or disrupt the integrity or performance of the Services, or third-party content contained therein;
    • Impersonate any person or entity or misrepresent your affiliation with any person or entity in connection with the Services;
    • Reverse engineer, disassemble, or decompile the Services or apply any other process or procedure to derive the source code of any software included in the Services; or
    • Unless otherwise provided, remove any copyright, trademark, or other proprietary rights notice from the Services.
  • Removal of User Content and Requests. We take the rights of others very seriously. If you have any concerns that User Content is improper or infringing, please contact us at support@strategicprocessdesign.com and if you would like the User Content removed, please provide us with:
    • A detailed description of the objectionable content, including where it is located;
    • A statement that you have a good faith belief that the poster does not have permission to use the said objectionable content;
    • A statement that you are the owner, or exclusive agent of the owner, of the objectionable content;
    • Your contact information, including telephone number and physical address, and;
    • A signed and sworn statement, under penalty of perjury, that your statements above are true to your knowledge.
  • We will try our best to remove any infringing User Content, but we are under no obligation or responsibility to do so.
  • Cancellation, Removal or Suspension of Account
    • Without limiting or waiving any of our other rights under these Terms, we may limit, suspend, terminate, modify, or delete your Account or access to the Services if you are, or we suspect that you are, failing to comply with any of these Terms for any actual or suspected illegal or improper use of the Services, with or without notice to you. Additionally, we may limit, suspend, terminate, modify, or delete your Account or access to the Services if we believe that you are infringing our intellectual property rights or third parties’, or are acting inconsistently with the letter or spirit of our Terms or any published policies. Data will be removed from all applicable devices when your Account is terminated or deleted, but only as technically feasible and in compliance with applicable laws.
    • At any time, you may, cancel your Account with us by emailing us at support@strategicprocessdesign.com or by accessing your Account preferences.
    • If there are remaining funds in your Account, we may not be able to delete your data, a portion thereof, or your Account. However, you will have the following options: (1) you may use the funds and request deletion again; or (2) you may request a Digital Code to be used after deletion of your personal information. If you choose to use the funds remaining in your Account, you will need to request data deletion again after all funds have been used, and only then will we be able to proceed with a deletion request. Please note that Strategicprocessdesign is not required to delete any requested data if (1) that information is required to complete a transaction for which the personal information was collected; (2) keeping the personal information is reasonably anticipated within the context of Strategicprocessdesign’ ongoing business relationship with you; or (3) the request under CCPA is unverifiable.
    • At all times, you have the right to remove or change your User Content and some personal information by editing or specifically deleting it through your Account. You can edit, modify and delete your contact information, address, email address, payment information and date of birth within your Account. However, in certain instances, some of your removed or edited User Content or data may not be completely removed, and copies of your User Content or data may continue to exist on the system or Site’s server, and other locations belonging to us, including records indicating your deletion request as allowed by applicable data privacy laws. Copies, or meta copies, of User Content and information is solely used for purposes associated with the Services. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content at any time, or any other content that you have made available online, including comments, photos, testimonials, reviews, videos and ratings.
  • Third Party Affiliates and Content
    In order to enhance your experience, we may display and use some content and services that are not owned or operated by us (“Affiliate Content and Services”). This Affiliate Content and Services are solely responsible for the content and service it provides to you, and we in no way guarantee the accuracy of the Affiliate Content and Services or their compliance with their own terms of use and privacy policies. You should review any Affiliate Content and Services’ agreements to make sure you agree with their services, policies and terms. We are under no obligation to ensure that those Affiliate Content and Services work error-free, are accurate and are up-to-date. We may (but are not obligated to) review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display the Affiliate Content and Services that we reasonably believe violates our Terms or the law. The Services may contain links to other third-party websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy or other practices of such third-party websites and/or vendors. Accordingly, we cannot and will not be responsible for any issues, including offensive or malicious content, usability, or other problems with or related to those websites. You are solely responsible for reading and understanding the policies and terms of use or service of any other website that you visit, both directly and indirectly relating to the Services. If you delete your account or data (or a portion thereof) with us, or opt-out-of-sale of your data, we will request that our third-party affiliates do the same, but we are not responsible for confirming their compliance or following up with the request. We will no longer process, transfer, share, or sell any data that has been deleted with us, and will not be able to provide you with the Services unless you register with a new account or withdraw your request. Further, we are not responsible or liable for the actions or omissions of any third-party affiliate in regard to their use, processing, sharing and/or transferring of such data. You are responsible for notifying or requesting the deletion of your data or personal information to any third-party affiliate to whom you’ve separately provided your data or personal information.
  • Fees and Payment Information
    • When using the Services or placing an order with us, you may be required to pay a purchase price associated with the item(s), along with applicable fees and taxes (“Fees”).
    • We use third party payment gateways (“Third Party Payment Gateways”), such as Braintree, PayPal, and Apple Pay to process any applicable order fees, taxes and/or payments. By using the Services, you hereby agree to the terms of use and privacy policy of the then-current Third-Party Payment Gateway. We are not liable for any issues arising from or related to your breach of any Third-Party Payment Gateway’s policies. We may, from time-to-time, change our Third-Party Payment Gateway, and will provide you with written notice of such change. All information collected through our Third-Party Payment Gateway, such as credit card information, names, and addresses, may be accessible to us but will not be used, sold, or stored by us. We are not liable for any data breach or security incident, or compromised personal information that is caused, directly or indirectly, by the Third-Party Payment Gateway. You are responsible for any data or personal information that you directly provide to any Third-Party Payment Gateway.
    • If you choose to delete certain data or personal information with us, or if you opt-out-of-sale, we may not be able to process payments, fees, refunds, orders, credits, promotions or offers with our Third-Party Payment Gateway.
  • Intellectual Property and License
    Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. Except in the context of browsing or accessing our Services in accordance with these Terms, you may not use content from our Services unless you obtain written permission from its owner or are otherwise permitted by law. These Terms do not grant you the right to use any branding or logos used in our Services. Do not remove, obscure, or alter any legal notices displayed in or along with our Services.
    • Copyright Protection. All content included in any Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Strategicprocessdesign or its content suppliers and protected by United States and international copyright laws. Portions of the content included in the Services is supplied by Books In Print®. Copyright 2022 Proquest LLC. All rights reserved. All rights in images of books or other publications are reserved by the original copyright owners. LibraryThing Content is provided by LibraryThing.com and used with permission. The compilation of all content on this site and included in any Service is the exclusive property of Strategicprocessdesign and protected by U.S. and international copyright laws. All software used on this site and included in any Service is the property of Strategicprocessdesign or its software suppliers and protected by United States and international copyright laws.
    • Trademark Protection. Strategicprocessdesign, strategicprocessdesign.com, GREEN EARTH BOOKS, MOTOR CITY BOOKS, ATLANTA BOOK COMPANY, and other Services’ graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks, or trade dress of Strategicprocessdesign in the U.S. and other countries. Strategicprocessdesign’ trademarks and trade dress may not be used in connection with any product or service that is not owned by Strategicprocessdesign, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Strategicprocessdesign. All other trademarks not owned by Strategicprocessdesign that appear in connection with Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Strategicprocessdesign. Strategicprocessdesign offers information on its site that is relevant to readers who may buy used books, which may include (without limitation) the publisher’s names and books titles that are trademarks of their respective authors and/or publishers. Strategicprocessdesign use of such third-party trademarks is descriptive only and not intended to convey any endorsement.
    • License and Site Access. Strategicprocessdesign grants you a limited license to access and make personal use of the Services and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Strategicprocessdesign. This license does not include any resale or commercial use of Services’ content; any collection and use of any product listings, descriptions, or prices; any derivative use of Services’ content; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. Services’ content or any portion of such content may not be reproduced, duplicated, copied, sold, resold, assigned, sub-licensed, visited, or otherwise exploited for any purpose, including commercial purposes, without the express written consent of Strategicprocessdesign. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Strategicprocessdesign without express written consent. You may not use any meta tags or any other “hidden text” utilizing Strategicprocessdesign’ name or trademarks without the express written consent of Strategicprocessdesign. Any unauthorized use terminates the permission or license granted by Strategicprocessdesign. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of strategicprocessdesign.com so long as the link does not portray Strategicprocessdesign, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Strategicprocessdesign logo or other proprietary graphic or trademark as part of the link without express written permission. Violation of this section will constitute a material breach of these Terms and may be grounds for immediate termination and/or cancellation of your Account.
  • Returns, Refunds, Exchanges
    Strategicprocessdesign accepts returns that are requested by the customer within 30 days after delivery of the order and that are the result of Strategicprocessdesign error. Strategicprocessdesign is not otherwise required to accept any return or exchange or to grant any refund (collectively referenced herein as a “return”). Strategicprocessdesign may accept a return of a customer’s order even if Strategicprocessdesign is not required to accept a return, including if the product is damaged when delivered to customer or the customer’s order was incorrect, and we may credit your account for the return without your actual return of the damaged or incorrect item. Strategicprocessdesign reserves the right to reject any returns not the result of our sole error, and no return is authorized without the customer first obtaining a return authorization number by contacting Strategicprocessdesign Customer Service at support@strategicprocessdesign.com.
    You can return a book by using our self-service returns portal. By providing your Order Number and email address associated with your account you can determine the eligibility of the book for returns and refunds, print a FREE label for a return or obtain a refund by contacting customer service. Strategicprocessdesign only accepts returns that are authorized and shipped to Strategicprocessdesign using a Strategicprocessdesign return label or pursuant to Strategicprocessdesign’ return instructions, and, if prompted to by the returns portal, you must get prior authorization from Strategicprocessdesign before shipping any return to Strategicprocessdesign. If you ship items to Strategicprocessdesign without Strategicprocessdesign authorizing the return by advance written consent, you agree we may dispose of the unauthorized return however we deem appropriate, and you will not get a refund or exchange for such item(s) you return without advance authorization from Strategicprocessdesign.
    Returns for media items (Vinyl Records, DVDs, Video Games and other media) can only be accepted in unopened and original condition. Figurines and models cannot be returned.
    We reserve the right to charge a restocking fee, handling fee, and return shipping fee for any return, refund, or exchange that is not the result of our error. Delivery fees, taxes, and handling fees previously paid by you are all non-refundable. In lieu of a refund, we may only offer you store credit or the ability to exchange the item(s).
    We may offer you the opportunity to exchange your purchased item for another product. However, applicable restocking fees, shipping, taxes and additional fees may apply. Customers are responsible for paying the difference between exchanged items if the value of the new item(s) exceeds the value of the original item(s).
    We do not accept returns, honor exchanges, or provide refunds for:
    • Items that were purchased for $15.00 or less;
    • Requests that are made after the 30-day return/refund/exchange window;
    • Items that are no longer desired by the customer after purchase; or
    • Any Visitor, Guest, or Account Holder that violates these Terms or any other applicable terms or conditions.
  • Further, we are unable to accommodate purchase cancellations and address changes after an item has shipped.
    If we consent to the refund or if the refund is a result of our sole error, we will provide you with a store credit in an amount equal to the agreed amount of the refund, unless we agree to refund the value to your original payment method or if a refund to your original payment method is required by law. Store credit will be applied to your Strategicprocessdesign account, not your credit card, debit card, or other payment method. Store credit may only be used for future purchases of products and services on our website. Except as otherwise required by law, store credit will expire 365 days from receipt. Store credit can only be used for orders associated with your Strategicprocessdesign account and cannot be transferred, gifted, or assigned to another person or Strategicprocessdesign account. You will be responsible for the payment of any purchase amount that exceeds the value of the store credit.
    We reserve the right to refuse to accept a return, issue a refund, or permit an exchange, and to otherwise deny any of the above remedies in our sole discretion at any time.
    If you do not first use all of the store credit remaining in your account, we may not be able to, and are not legally obligated to, honor your deletion request, pursuant to CCPA § 1798.105 (d) (1). However, you may request a Digital Code in the amount of the remaining funds in your account, to be used after the deletion of your data and account.
  • Gift Cards and Rewards Program
    You may be eligible for our rewards program (“ReadingRewards Program”), earning you credit as you read, and/or our gift card program. The ReadingRewards Program is only offered to (1) individual customers who are age 13 or older, and (2) non-profit organizations, charities and foundations, that have registered for an account at the Website or on the Strategicprocessdesign mobile application, and only those individuals and organizations are eligible to participate in the ReadingRewards Program and receive its benefits. Customers who make purchases under a “Guest” account without creating a new registered account at the time of purchase are not eligible for ReadingRewards Program benefits on such purchases. The ReadingRewards Program is intended for individual personal use only and commercial use and/or reselling is strictly prohibited. To learn more about our Rewards Program and our terms and conditions, please visit https://strategicprocessdesign.com/account/. To learn more about Strategicprocessdesign Gift Cards and our terms and conditions, please visit https://strategicprocessdesign.com/card/.
  • Copyright Complaints and Digital Millennium Copyright Act
    • Notice of Copyright Infringement
      The Digital Millennium Copyright Act (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials on the Services infringe your rights under U.S. copyright law, you may send Strategicprocessdesign a notice requesting that the material be removed. The notice must include the following information:
      • The signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
      • Identification of the work claimed to have been infringed;
      • Identification of the material that is claimed to be infringing or the subject of infringing activity, and information that reasonably allows us to locate the material within the Services;
      • Your name, address, telephone number, and email address (if available);
      • A representation that you have a good faith belief that use of the material in the manner complained of is not authorized by you, your agent, or the law; and
      • A representation that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
    • Please be advised that Strategicprocessdesign may not respond to complaints that do not meet the requirements above. If Strategicprocessdesign determines in good faith that the materials alleged to infringe do not require removal, Strategicprocessdesign may remove those materials only pursuant to a court order that declares the content or use of the materials unlawful.
      Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability. If you are unsure whether the material available online infringes your rights, we suggest that you contact an attorney before sending us a notice.
    • Counter-Notices
      If you believe that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Counter-notices must include the following information:
    • Your name, address, and telephone number;
    • A description of the source of the content that was removed;
    • A representation under penalty of perjury that you believe that the content was removed in error;
    • A representation that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district that Strategicprocessdesign chooses, and that you will accept service of process from the person who provided the original complaint; and
    • Your signature (physical or electronic is acceptable).
    • Updated Requirements
      Notices and counter-notices with respect to the Services must meet the then-current statutory requirements imposed by the DMCA and should be sent to Strategicprocessdesign’ designated agent through the address listed below.
      ATTN: DMCA Designated Agent
      Strategicprocessdesign, LLC
      18300 Cascade Ave S #150
      Tukwila, WA 98188
  • Risk of Loss
    All items purchased from Strategicprocessdesign are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  • Product Descriptions and Content Guidelines
    Strategicprocessdesign attempts to be as accurate as possible. However, Strategicprocessdesign does not warrant that product descriptions or other content provided through Services is accurate, complete, reliable, current, or error-free. If a product offered by Strategicprocessdesign itself is not as described, your sole remedy is to return it, exchange the item, or receive store credit, to be determined in our sole discretion.
    At Strategicprocessdesign, we believe in our mission to offer customers a wide assortment of books at everyday low prices and to empower our readers to read more and to spend less doing so. We strive to provide high quality books, but we do not dictate what our customers should read, nor do we censor ideas. Instead, we respect our customers’ ability to choose from books that espouse a wide range of ideas and viewpoints.
    We believe in fostering a dialogue with and among our customers as to the state of the literary world as it stands, and not as we might wish it to be. We also believe our readers should have the ability to inform themselves, particularly as to viewpoints they or we may disagree with, including those that are unorthodox, unpopular, or considered dangerous by some. We believe our customers will exercise critical judgment and choose to accept the good and reject the bad, and we believe the only answer to a “bad book” is a good one.
    With those beliefs in mind, we encourage our customers to voice their concerns and to strive to counter any damage that may be caused by the acceptance of viewpoints and content they find objectionable. But it is not our chosen role to decide whether the content-specific concerns of any particular group of our customers are merited.
    We reserve the right to choose to include or not include any books in our inventory, and we intend not to include books in our inventory that are libelous or otherwise violate the law, that incite violence or terrorism, or that promote abuse or exploitation, particularly of children. We also may not include other books in our inventory for any reason in our sole discretion.
    We aim to err on the side of free expression and will not remove any books from our inventory because the viewpoints they may espouse are objectionable to some of our readers. Instead, we will strive to deliver our promise to customers to provide high quality books at everyday low prices, regardless of their content.
  • Apple App Store Terms
    The following terms apply to users that have downloaded any Services through the Apple App Store:
    • Acknowledgement. Both parties acknowledge that this Agreement is between the Strategicprocessdesign and you only, and Strategicprocessdesign and its content is governed by this Agreement. To the extent this Agreement provides terms that are less restrictive than or otherwise conflict with the Apple App Store Terms of Service, then the more restrictive or conflicting Apple term applies.
    • Scope of License. The license granted to you for use of Services is limited to a non-transferable license to use Services on an iOS device that you legally own or control and as permitted by the terms detailed in the Apple App Store Terms of Service.
    • Maintenance and Support. Strategicprocessdesign is solely responsible for providing any maintenance and support services with respect to Services, and Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Services.
    • Warranty. Services are provided as-is and do not currently include any express warranties. If there is any express warranty included in this Agreement in the future, and any Service fails to conform to such express warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the Service to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to Services, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
    • Intellectual Property Rights. Strategicprocessdesign and you acknowledge that, in the event of any third party claim that Strategicprocessdesign’ or your possession and use of Services infringes a third party’s intellectual property rights, as between Strategicprocessdesign and Apple, Strategicprocessdesign will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
    • Product Claims. Strategicprocessdesign and you acknowledge that Strategicprocessdesign, not Apple, is responsible for addressing any claims of you or any third party relating to the App or your possession and use of Services, including, but not limited to: (i) product liability claims; (ii) any claim that Services fail to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. This Agreement does not limit our liability to you beyond what is permitted by applicable law.
    • Thrift Party Beneficiary. Strategicprocessdesign and you acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right to enforce this Agreement against you as a third party beneficiary of this Agreement.
  • Disclaimer of Warranties and Limitation of Liability
    strategicprocessdesign.com AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH Strategicprocessdesign SERVICES ARE PROVIDED BY Strategicprocessdesign ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. Strategicprocessdesign MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF Strategicprocessdesign SERVICES OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH Strategicprocessdesign SERVICES. YOU EXPRESSLY AGREE THAT YOUR USE OF Strategicprocessdesign SERVICES IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Strategicprocessdesign DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, ADEQUACY, AND COMPLETENESS. Strategicprocessdesign DOES NOT WARRANT THAT Strategicprocessdesign SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH Strategicprocessdesign SERVICES, OUR SERVERS, OR EMAIL SENT FROM Strategicprocessdesign ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Strategicprocessdesign WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF Strategicprocessdesign SERVICES OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH Strategicprocessdesign SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
  • Legal Compliance
    You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Applicable Law
    By using any Service, you agree that the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Strategicprocessdesign will be subject to exclusive jurisdiction in the state and federal courts located in Seattle, Washington.
  • Disputes
    Any dispute relating in any way to your visit to our sites or use of any Service, or to products or services sold or distributed by Strategicprocessdesign or through Services in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 will be adjudicated in any state or federal court in King County, Washington, and you consent to exclusive jurisdiction and venue in such courts.
  • Site Policies, Modification, and Severability
    Please review our other policies, such as our Do Not Sell My Personal Information Page, Privacy Policy, Gift Cards Policy, and Rewards Program Policy, that are related to Services. These policies govern your visit to and use of Services. We reserve the right to make changes to Services, policies, and these Terms of Use at any time. Any changes to the Terms of Use will be effective from the time we publish the updated Terms of Use on our Website. By using our Website or Services after the changes have been implemented, you accept and agree to be bound by the new Terms of Use. If you do not consent to the terms of the updated Terms of Use, you must stop using the Services. If any of these conditions are be deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
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